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How shbet Handles Your Personal Information

When you open an account and make deposits through JazzCash, Easypaisa, or Raast, you share information with us — and we take that seriously.

Account data kept secureJazzCash & Easypaisa wallet details protectedYour right to access or delete dataNo data sold to third partiesPakistan-region policy, subject to local law
shbet How shbet Handles Your Personal Information
REACH OUR PRIVACY TEAM

How to Contact Us About Your Data

If you have a question about how your data is handled, want to request a copy of what we hold, or need to flag a concern, our support team can help. Reach out through any of the channels below and include your registered account number so we can locate your records quickly.

Team online

Live Chat

Start a live chat session from your account dashboard. Our team can verify your identity and address data requests directly through the chat window.

Email Support

Send your data request or privacy concern to our support email. Include your registered mobile number and the nature of your request for a faster response.

Account Help Centre

Log into your account and visit the Help section. From there you can submit a formal data access or deletion request, which our team reviews and responds to.

DATA HANDLING STANDARDS

How We Protect and Manage Your Account Data

Data security is not an afterthought here — it is built into how accounts are created, how payments are processed, and how support requests are handled. Every step in your account journey, from your first JazzCash deposit to a Raast withdrawal, involves data handling we are accountable for.

Encryption on All Transfers

SSL encryption covers every connection between your device and our servers. Payment data from JazzCash, Easypaisa, and Raast transfers is transmitted over secured channels only.

Cookie Control

We use session cookies to keep you logged in and preference cookies to remember your settings. You can clear or block cookies through your browser settings at any time.

Data Retention Policy

Active account data is held while your account is open. After account closure, transaction records are kept only for the period required by applicable financial regulations in your region.

Third-Party Access Limits

We share data with payment processors — such as JazzCash, Easypaisa, and Raast — only to the extent needed to complete your transaction. No marketing data sharing takes place.

Your Privacy Questions Answered

These are the questions we hear most often about how personal data works on shbet. If your question is not covered here, reach out through live chat or email and we will respond with the specific detail you need.

We collect your name, mobile number, email, and device information at registration. If you add a JazzCash or Easypaisa wallet, that number is also stored to process your transactions.

We only share data with payment processors — JazzCash, Easypaisa, Raast — strictly to complete your transactions. We do not sell or share your data with advertisers or marketing companies.

Log into your account and submit a request through the Help section, or email our support team. Include your registered mobile number so we can locate and compile your records.

Yes. Submit a deletion request via email or live chat. Note that transaction records required by financial regulations may be retained for the legally mandated period even after your account is closed.

Account information is removed after closure. Transaction records linked to JazzCash, Easypaisa, or Raast payments are kept only as long as required under applicable financial rules in your region.

Session cookies are needed to keep you logged in. Preference cookies are optional and can be blocked via your browser settings, though some features may behave differently without them.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.